The most important yet challenging part of any business is Communication with clients. Businesses grow as the clients increase and clients’ growth depends on how effectively we are able to connect with them. If we do not reach out to our clients in a proper way then it may result in the biggest failure as oppose to a strong and ongoing communication can become a boon for a business.
There are many different ways of interacting with clients such as live chat, email, forums and so on. There are tons of companies out there that offer these communication products in one big package but believe it or not these companies charge fortunes to offer them. To stay competitive, we have no choice but to pay fortunes and get those products.
NOT ANYMORE!
This maybe too good to be true but it is TRUE!
One of the most leading customer service and customer communication software providers, Comm100 offers its clients/ business owners 100% FREE communication software with unlimited operators & unlimited features. Main focus of Comm100 is to continuously develop and manage fully integrated customer communication software enabling business owners like you to effectively communicate with your customers. Every product offered by the company is delivered as “FREE SaaS/Hosted applications and fully managed by Comm100.”
Now you wonder what products would this free software offer. Trust me; it is everything that you need in order to communicate with your customers. Let’s highlight some of the products below:
Live Chat: Today we live in the “Internet World.” Almost every business owners has a website. No matter how detailed you are on your website regarding your service or product, your potential customers/ visitors will have questions. Live Chat is the best solution to answer your visitor’s question in the quickest way. Comm100 free live chat software enables your potential customers to get live answers to their questions from your customer support and sales representatives.
“Comm100 free live chat software promotes your sales, reduces operating costs and increases your customer satisfaction.”
The live example of the Live Chat software is my own sites and blogs.
http://MillionDollarResidualPlan.com
Email Ticket: Email communication is one of the most effective and important means of communication between you and your customers. It may result in the loss of sales and bad user experience if email inquiries are not handled professionally. Comm100 Email Ticket organizes all incoming and outgoing email as one ticket. This allows you to assign status to the ticket which will help you segregate each solve and unsolved cases. If you go to my site I have used the same email ticket techniques in the “Contact Us” section. When a customer enters their query and clicks on “Submit” that inquiry is submitted as a ticket in the backend. The ticket in the Comm100 backend can be then assigned to different departments and various operators.
Forum: Forums are one of my favorites. It enables the customers to post their questions and get answers from the like minds. For business owners it helps them get true feedbacks, questions and concerns about their services and products. Creating a forum page is not so simple, it requires some expertise. You have to buy a monthly hosting space and then install the software. Then you have to tweak the software and memberships for the visitors and customers. Comm100 Forum is a FREE Hosted software is designed for businesses to be able to communicate with their customers. Hosted means that you don’t have to buy the hosting space to run the forum. Comm100 makes it much easier for business owners to have a forum page up on their site in just few minutes which enables to serve customers much effectively.
Newsletter: This is one of the best of the best feature that Comm100 has. I tell you, I save heck a lot of money every month just by using Comm100’s Newsletter service. Live Chat, Email Ticket and Forum helps businesses to answer queries that comes from their customers and potential customers, but how do you update your customers with the ongoing development, upcoming promotions and deals and any changes that occur in your services or products? Newsletter and Email Marketing is what allows you to keep your customers and prospects updated on a regular basis. Comm100 allows businesses to maintain and develop relationships with their customers and prospects by sending newsletter promotions and starting email marketing campaign. Other companies in the market charge $ 40 to $ 50 per month and that too according to the number of subscribers. Needless to say Comm100 is FREE.
Knowledge Base: “80% customers are asking 20% questions! Most questions were asked before.” These are the common questions that are usually put together on one page of the site, FAQ. FAQ helps improve customer support as they can get their answer without asking any customer support or sales representative. Comm100 offers the most powerful free FAQ/ Knowledge base software enabling businesses create an effective FAQ page.
Comm100 DOES NOT STOP HERE!
Survey and Issue Tracking are the two upcoming products of Comm100. With the introduction of these two features Comm100 is going to blast the market. These two products will be really helpful for the growth of the businesses as owners will be able to get the feedback from their customers and will be able to track issues and progress of their service and products.
All these for FREE, wondering Why?
Well, it’s all about true client relationship. This is what Comm100 says
“Comm100 believes every business deserves top-tier customer support and communication software. Free software is a widely adopted and proven business model. Well-known free software includes WordPress, Java, Linux and so on. In the future, we will charge fees for add-on services. However, all features you get free now will continue to be free in the future.”
Now how can you beat such a company along with its values. Visit: http://comm100.com/ to get your free access to the products of Comm100, the most efficient way to communicate with customers and grow businesses in no time.
Go to my sites above and get the live examples of the FREE services provided by Comm100.
Good Luck To You & Your Business!
